Fibre Glast Developments Corporation, LLC – Terms and Conditions of Purchase

1. Product Selection and Suitability
   Fibre Glast Developments Corporation, LLC ("Fibre Glast") supplies products from a variety of domestic and international sources. These products may be subject to regional codes, standards, and regulations which vary by jurisdiction. While Fibre Glast takes reasonable steps to ensure general product compliance, it does not guarantee conformance with local laws or usage standards. It is the Purchaser’s responsibility to verify that products are appropriate for their intended application and comply with all applicable local, state, or federal laws. Fibre Glast assumes no responsibility for improper product selection, installation, or use.
2. Limited Warranty and Certifications
   All products except Vinyl Ester Resin are guaranteed to have a six-month shelf life from date of purchase when stored in unopened containers and at ambient temperatures. Vinyl Ester Resin has a three-month guarantee. 
   This warranty applies only to the original Purchaser. Claims must be submitted in writing within the warranty period and defective items returned to Fibre Glast prepaid, accompanied by proof of purchase. 
   Fibre Glast will, at its sole discretion, repair or replace defective items. This warranty does not cover misuse, alteration, or unauthorized modifications.
   Fibre Glast supplies Certifications to our published specifications free of charge with all shipments. Material Certifications can be issued to your spec only if the spec is supplied prior to ordering and approved by Product Management or an officer of Fibre Glast Developments Corporation, LLC. If additional product testing is required, there may be additional charges.
3. Disclaimer of Warranties
   EXCEPT AS EXPRESSLY STATED, FIBRE GLAST DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Fibre Glast is not liable for product misuse, misapplication, or failure to follow installation instructions.
4. Limitation of Liability
   TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE SALE OR USE OF PRODUCTS. FIBRE GLAST’S MAXIMUM LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
5. Order Cancellation and Returns
   Orders may be cancelled prior to shipment only with Fibre Glast’s written approval. Returns are accepted within 30 days of delivery for standard stock items and require prior authorization. Returned items must be in new, unused, and resalable condition, and accompanied by original documentation. Special-order, custom, or non-catalog items are non-returnable. Restocking fees may apply.
6. Security Interest
   Until full payment is received, Fibre Glast retains a purchase money security interest in all goods supplied, including proceeds from their resale. The Purchaser agrees to execute any necessary documents to perfect this interest.
7. Product Information
   Fibre Glast endeavors to keep pricing, availability, and technical information up to date. However, such information is subject to change without notice. Fibre Glast does not warrant that published information is error-free.
8. Hazardous Materials
   Where applicable, Safety Data Sheets (SDS) are provided in compliance with U.S. federal and state regulations. SDS information is originally prepared by product manufacturers, and Fibre Glast does not guarantee its completeness or accuracy.
9. Force Majeure
   Fibre Glast shall not be liable for any delays or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, labor disputes, supply chain disruptions, or government actions.
10. Governing Law
    These terms are governed by the laws of the State of Ohio, USA, without regard to conflict of laws principles. Legal proceedings must be initiated within one (1) year of the date the claim arises. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
11. Dispute Resolution
    The parties will first attempt to resolve disputes informally. If resolution is not reached, disputes will be submitted to binding arbitration in Ohio under the rules of the American Arbitration Association.
12. Payment Terms
    Credit Card is the most common form of payment.
    Net 30 Terms are available to select corporate clients. All payments must be made in U.S. dollars. Please contact customer service for additional information. 
    Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check. 
    Wire transfers may be required for international shipments. Wire transfers incur a $50 Bank Handling Fee in addition to any charges assessed by your bank. 
    Purchase orders specifying other terms must be approved in writing by an officer of Fibre Glast Developments Corporation.
    Late payments are subject to a finance charge of 1.5% per month (18% annually). Fibre Glast may suspend or cancel orders for nonpayment.
13. Taxes
    Purchaser is responsible for all applicable sales, use, or other taxes unless a valid exemption certificate is provided at the time of order.
14. Freight and Delivery
    Unless otherwise specified, Purchaser shall pay all freight and delivery costs. Title and risk of loss pass to Purchaser upon delivery to the carrier. Any additional services or customs fees are the responsibility of the Purchaser.
    Handling Only Charges: 
    We will charge $10.00 handling for any orders shipped on the customer's freight account.
    Orders shipping internationally on customers' shipping accounts will incur a $20 handling fee. All international shipping accounts will be verified with the carrier for validity prior to shipment.
15. Export Controls
    Products destined for export must comply with all applicable U.S. export control laws. Purchaser agrees not to re-export or transfer products to any prohibited destination or entity and to obtain all required export licenses.
16. Electronic Transactions
    Fibre Glast may accept orders and communications via electronic methods. Both parties agree such methods are legally binding and shall be treated as if signed in writing. Each party agrees to maintain appropriate security controls for electronic transactions.
17. Purchaser Representations
    Purchaser represents and warrants compliance with all applicable laws, including U.S. export and anti-corruption laws. Purchaser affirms that neither it nor its affiliates appear on any U.S. government restricted party lists.
18. Insurance
    Fibre Glast represents that it maintains, at minimum, appropriate general liability, product liability, and property insurance sufficient to cover potential losses.  Fibre Glast does request a certificate of insurance from its primary vendors.
19. Record Retention
    Fibre Glast retains all purchase records, certificates of conformance and analysis (if applicable), test results, safety data sheets (SDS) and correspondence related to Fibre Glast product use or resale for a minimum of five (5) years or longer if required by law or regulation.
20. Conflict Minerals
    Fibre Glast makes commercially reasonable efforts to ensure that products purchased from our vendors do not contain conflict minerals (tantalum, tin, tungsten, gold) originating from the Democratic Republic of the Congo or adjoining countries, unless certified as conflict-free under recognized standards.
21. Child Labor and Human Rights
    Fibre Glast opposes the use of child labor and forced labor. Vendors and their affiliates shall comply with all applicable laws governing labor, wages, and human rights. Fibre Glast reserves the right to cease business with any party found in violation of these principles.
22. Quality Assurance and Counterfeit Prevention
    Fibre Glast products are subject to internal quality control procedures and testing protocols. We ensure appropriate handling and storage upon receipt. Fibre Glast reserves the right to inspect reported defects.
    Fibre Glast Developments is committed to delivering genuine, high-quality products and actively works to prevent the introduction of counterfeit materials into its supply chain. All products distributed by Fibre Glast are sourced from verified and approved vendors who have met our quality assurance standards.
    Fibre Glast, its vendors and customers must take all reasonable steps to prevent counterfeit or unapproved parts, materials, or substances from entering the supply chain. Counterfeit products are defined as items misrepresented in origin, composition, certification, or performance, including but not limited to:
     • Unauthorized copies or substitutes of branded goods;
     • Items with falsified labeling, documentation, or certifications;
     • Recycled or salvaged materials sold as new.
    Any suspected counterfeit materials identified by the Purchaser must be immediately reported to Fibre Glast. Fibre Glast reserves the right to inspect, quarantine, and test such materials, and may require full traceability documentation from the Customer or Vendor. If any product is confirmed as counterfeit, Fibre Glast may:
     • Reject or recall the affected goods;
     • Terminate the transaction or contract without liability;
     • Require the return or destruction of the goods at the Vendor’s expense;
     • Report the incident to the appropriate regulatory or legal authorities.
    Knowingly supplying counterfeit goods is considered a breach of contract and may result in legal action, including claims for damages. Fibre Glast reserves the right to audit supply chain compliance with counterfeit prevention protocols as needed.
23. Facility Inspection Rights
    To ensure product compliance and ethical sourcing, Fibre Glast customers may request to audit Fibre Glast facilities with at least 30 days’ prior written notice. Such inspections shall be subject to reasonable confidentiality obligations and shall not interfere with normal operations.
24. Intellectual Property Rights
    All intellectual property, trademarks, trade names, product designs, and technical data provided by or to Fibre Glast remain the exclusive property of the owner/party and will be treated confidentially. Neither party shall duplicate, reverse engineer, or otherwise infringe upon the owner’s intellectual property. No license or right is granted except as expressly authorized in writing.
25. Proprietary Information & Confidentiality
    All non-public information disclosed by Fibre Glast its suppliers or customers including pricing, technical specifications, formulations, processes, use/application and marketing strategies, shall be deemed confidential. Related parties agree not to disclose or use this information for any purpose unrelated to the purchase. These obligations survive termination of any commercial relationship.
26. Miscellaneous
    Fibre Glast and Purchaser are independent contractors. No waiver of any term shall be deemed a continuing waiver. These terms constitute the full agreement and override all conflicting terms on purchase orders or communications unless explicitly agreed upon in writing by Fibre Glast. In the event of a translation, the English version shall prevail.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.

Privacy Policy

Privacy Policy Effective date: 12/30/2022

1. Introduction
The Privacy Policy ("Privacy Policy") applies to the use of the website and products provided by Fibre Glast Developments Corporation, LLC (hereinafter also referred as "we" or "us"). Our registered office is at 385 Carr Drive, Brookville Ohio 45309, registered phone number: 800-821-3283.

This Privacy Policy applies and has effect in respect of all services and other products, software, made available by us, as well as any other online features relating to the website and its content (the "Service(s)").

If you have any questions or comments about this Privacy Policy, please contact us at customerservice@fibreglast.com

We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Services is processed, we are the "controller". Where you decide the purpose or means for which personal data you supply through these Services is processed, you are the "controller". We will comply with proper and applicable data protection laws, including the General Data Protection Regulation 2016/679.

We encourage you to read this Privacy Policy carefully as it contains important information about the following:

• What information we may collect about you;
• How we will use the information we collect about you;
• Whether we will disclose your details to anyone else; and
• Your choices and rights regarding the personal information you have provided to us.

The Services may contain links to services owned and operated by third-parties. We may also use some third-parties software or products to provide you with the Service properly. If we do so and provide third-parties with any personal data you can be sure the transfer is legal and secured. These third-party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies while using these services. We do not accept any responsibility or liability for the privacy practices of such third-party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in the future. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of such changes.

2. Information we may collect about you
We collect and process the following information which may include your personal data.

Your name, last name, email address, phone number, contact data, device's ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.

3. Collecting, processing and using personal data
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.

4. Why we collect information about you - purpose of processing
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our website and products, and provide you with marketing information.

We periodically email our customers about new products and services, discounts, special promotions, or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or email, fax or call us with your request. Please note: In order to process your purchases, we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

In some instances, we may use third-party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. However, under no circumstances will we share your credit card information or payment history.

These companies are restricted from using your information in any manner other than in helping us to provide you with the products and services available from us. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

5. Cookies and Web Beacons
We use cookies to make the use of our website easier for you. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. Log files
During every access of our website user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.

7. Geo-location data
In case geo-location is opt-in by you, please be aware we may have access to your geo-location data as we collect and process IP address of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.

8. Children personal data
We do not collect personal information from anyone under the age of 18. If you notice we collect and process personal data of anyone under this age, please contact us. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or Services.

9. Data sharing
We will share your information (including personal data) with third-parties only in the ways that are described in this Privacy Policy. Personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information and have agreed to safeguard it. Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.

10. Data transmission
Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.

11. Your rights
You have the following rights over the way your personal data are processed.

To make a request, please let us know by sending an email to customerservice@fibreglast.com

1. You have the right to request a copy of the personal information we process about you and to have any inaccuracies corrected.
2. You can ask for supplying, correcting or deleting personal information held about you.
3. You can ask us to delete your personal data.
4. You can opt out and withdraw your consent for data processing.
5. Obtain a copy of your personal data, which you can use with another service provider
6. Make a complaint to a Supervisory Authority.

12. Changes to this privacy policy
This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. If there are any material changes to this Privacy Policy, you will be notified by posting a notice on the website. If you do not accept any changes made to this Privacy Policy, please discontinue the use of the website and the Services. This Privacy Policy has been created with the help of Privacy Policy Generator.